Refund policy

Returns and Refunds

At Wrapped in Wonder, we want you to be happy with your purchase. For return requests or order concerns, contact support@wrappedinwonder.net.

Nonpersonalized items

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Please include your order number or proof of purchase.

Customers are responsible for return shipping costs for change-of-mind returns.

Personalized items

Personalized or custom-made items cannot be returned for a change of mind. This does not affect assistance available for items that arrive damaged, defective, or incorrectly made.

Damaged, defective, or incorrect items

Please contact us as soon as you discover a problem. Include your order number, a description of the issue, and clear photos when possible. We will review the issue and arrange an appropriate replacement or refund. You will not be responsible for return shipping costs for a confirmed damaged, defective, or incorrect item.

How to request a return

Email support@wrappedinwonder.net before sending anything back. We will provide return instructions and the correct return address. Products may come from different fulfillment partners, so please do not return items to the address printed on the package without contacting us first.

Refunds

After receiving and inspecting an approved return, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws.